Part of Business operations
Review management services and reputation
Review management services from 850 I.T. cover reading your new reviews and answering them in your voice, sending a review request after every job, and keeping your business listings accurate.
Review management and reputation is one part of the business operations platform that also runs your phone answering, CRM and messaging in one place.
What review management and reputation mean for your business.
Review management covers the reviews themselves. Reputation management services also cover your listings and what a search returns when someone looks up your business name.
What it is
Review management is reading each new review your business gets, answering it, and asking for more without breaking the platforms' rules. 850 I.T. runs it as one managed service alongside your CRM and phone answering.
Asking for reviews the right way
A review request goes out after a job as a managed step, by text or email, to customers who have agreed to hear from you. Every customer gets asked, including the ones who may not leave five stars. Singling out the happy ones, known as review gating, breaks the review platforms' own rules and the Federal Trade Commission's rules on endorsements. Texts go out once your number is registered with the carriers.
Answering reviews, good and bad
We read every new review and draft a reply in your business's voice, praise and complaints alike. Approve the draft before it posts, or leave the wording to us once you trust how we write. When a review breaks a platform's rules, for instance one from someone who was never a customer, we file a dispute.
Keeping listings accurate
Your business name, address, phone number and hours should read the same wherever a customer finds you online. We keep those details identical across the directories that list your business, so nobody calls an old number or shows up during hours you no longer keep.
What no service can promise
We will not promise you a star rating or the removal of a review. No service can deliver that honestly: the platform decides whether a review breaks its own rules, and the reviewer's words are the reviewer's. We commit to asking every eligible customer, replying to the reviews that come in, and keeping your listings correct.
What review management includes
Review requests
We send a review request after a job, by text or email, to every customer who has agreed to hear from you, with nothing offered in exchange.
Tap-to-review cards
Tap-to-review NFC cards and digital business cards send a customer straight to your review page with one tap of a phone.
Review replies
We read every new review and draft a reply in your business's voice, praise and complaints alike. You can approve the wording before it posts.
Listings accuracy
Your business name, address, phone number and hours are kept identical across the directories that list you.
Disputes on rule-breaking reviews
When a review breaks a platform's rules, such as one from someone who was never a customer, we file the dispute. The platform decides the outcome.
How we set it up
- 01
Discovery
We look at where your reviews and listings stand today, and whether requests could ride on the same text message marketing services you already send.
- 02
Setup
We set up your review links, order any tap-to-review cards, and build the request step into your workflow, with consent and carrier registration confirmed first. Where the AI receptionist for small business books the job, the request can start from that same customer record.
- 03
Requests and replies
Once a job wraps up, the request goes out, and we read and reply to whatever comes back, good news and complaints alike.
- 04
Administration and reporting
We keep answering new reviews, keep your listings correct, and send you a report of the requests sent, the reviews they brought in, and any dispute filed.
Frequently asked questions
What are reputation management services?
Reputation management services cover how your business looks anywhere someone searches your name: the reviews you have, how you answer them, and whether your listings agree on your address, phone number and hours. Review management covers the reviews themselves, and 850 I.T. runs both sides together.
What does online reputation management cover?
Every review platform where a customer can leave feedback, your business listings across directories, and the responses that go out under your name. The work is reading and replying to reviews, requesting new ones the right way, and keeping your listed details consistent.
What is the difference between SEO and reputation management?
Search engine optimization is about how your website ranks; reputation management is about your reviews and listings. The two overlap because recent reviews and consistent listings give local search more to work with, though no service can promise a ranking or a rating.
Is review gating illegal?
It breaks the review platforms' own rules, and the Federal Trade Commission's rules on endorsements cover it as well. We ask every customer.
Is there a legitimate way to get more Google reviews?
Yes: ask every customer once the job is finished, make it easy with a direct link or a tap-to-review card, and never offer a discount for leaving one.
Can Google detect fake reviews?
Yes, and it removes reviews it decides violate its own policies, including fake or incentivized ones. We never write a review for a client or pay for one; every review we help bring in comes from a real customer after real work.
Can a bad review be removed?
Only if it breaks the review platform's own rules, for example a fake review or one that violates the platform's guidelines. We can file the dispute, but the platform decides the outcome.
How much does review management cost?
The work is quoted after a discovery meeting, based on how many review platforms and listings need to stay current and whether requests ride on texts, email, or both. The consultation is online or by phone.
Does review management look different for every industry?
The steps are the same in every industry: a request after the work is done, a reply in your voice, and listings kept accurate. Review management for contractors often means the request goes out once the invoice is sent, since most jobs finish on-site rather than in a storefront.
Business operations
Tell us about your reviews and listings.
After you send this, we look at where your reviews and listings stand today and follow up to plan the review management work with you.
Or call 850-400-2828Discuss review management for your business.
Book a consultation, online or by phone.