IT support and managed services
IT support that means you stop thinking about IT.
Software watches your computers, servers, and Wi-Fi around the clock, and a person handles what it finds during business hours. When something breaks, a real engineer picks up the phone. One flat monthly fee, one local number.
- Flat monthly fee
- Local team, on site when needed
- Automated monitoring around the clock
In plain English
What managed IT means for your business.
Three questions every buyer asks about managed IT.
What it is
We take over the day-to-day running of your workstations, servers, network and email. We install monitoring on everything, keep it patched and backed up, and become the number your staff calls when something is off.
What you get
Fewer interruptions, because many problems are caught before anyone notices. A local engineer on the phone. One predictable monthly invoice.
What it costs to ignore
A dead server on a Monday morning, a laptop that never got its security update, a password reset that eats an hour. Waiting until something breaks is the most expensive way to run technology.
What's included
Everything with a plug or a login.
These are the pieces. Each one has its own page if you want the specifics.
Help desk and IT management
Monitoring, patching, and a help desk that fixes password resets, email problems, printers, and software issues. Remote first, on site when it needs hands.
Read the detailsCloud and Microsoft 365
Email, shared files, and remote access set up properly, with the security settings most offices never turn on.
Read the detailsNetworks and Wi-Fi
Routers, switches, firewalls, and Wi-Fi that stays fast in every room, with guest networks kept away from your business data.
Read the detailsBackups and disaster recovery
Daily backups of servers, computers, and Microsoft 365, tested by restoring them, so a failed drive or a ransomware note is a bad afternoon and not a lost month.
Read the details
How it works
From first call to fully managed.
- 01
Free assessment
We look at every device, your email, your backups, and your network, then write down what we found in plain English. You keep the report.
- 02
Onboarding
We install monitoring and security on each device, document your setup, fix the urgent findings, and give your staff one number to call.
- 03
Managed, month after month
Patches, backups, and monitoring run on their schedules. Alerts open tickets and a person looks at them during business hours. We review with you regularly and adjust the plan when things change.
For the technical reader
The parts your IT person would ask about.
Open any question for the technical detail.
What does the monitoring cover?
An agent on each managed computer and server reports health, disk, updates, security status, and failed services to our dashboard. Alerts open tickets automatically for a person to triage during business hours.
How are updates handled?
Operating system and common application patches are tested against our own systems first, then rolled out on a schedule outside your business hours. Emergency security patches go out sooner. Reboots are coordinated with you.
What about remote and on-site support?
Most tickets are resolved remotely through a secure support tool your staff can see running. When a problem needs hands, a wired connection, or a swap, we drive to you. Our office is in Miramar Beach and we cover the Emerald Coast.
Do you support Macs, Windows, and phones?
Yes. Windows and macOS computers, Windows servers, and iPhones and Android phones through mobile device management, so a lost phone can be wiped and a new one set up with the same apps and sign-in.
How is pricing structured?
A flat monthly fee per user or per device, set after the assessment so it covers what you have and nothing you don't. Projects like a server replacement or an office move are quoted separately in writing.
What happens to our existing IT documentation and vendor logins?
We collect them during onboarding, store them in an encrypted documentation system, and keep them current. They stay your property. If we ever part ways, you get a complete handoff package.
Their team monitors everything proactively, we used to deal with constant network issues and downtime, and now we barely think about IT. Response times are fast and they actually explain things in plain English.
Questions
Things people ask about this.
How fast do you respond?
If the whole business is down, a person is on it within 30 minutes during business hours. If one team or a key system is down, within 2 hours. If one person cannot work, or you have a request, someone is on it the same business day. Questions and projects get an answer the next business day. Monitoring alerts are triaged during business hours.
Client supportDo we need to sign a long contract?
Managed IT is a monthly agreement. The assessment and the first conversation cost nothing and commit you to nothing.
We already have an IT person. Does this replace them?
Only if you want it to. Many clients keep an internal person for day-to-day questions and use us for monitoring, security, backups, and the projects that need more hands.
What size of business do you work with?
Established businesses and professional practices, from single offices to companies with several locations and dozens of staff.
Get IT help
Tell us about your IT.
How many people, which systems, and who manages IT today. We take it from there.
- We reply, usually the same business day.
- You get a written plan before anyone talks about a contract.
- If it is urgent, call instead.
Hand IT to a team that owns it.
Book a free assessment. We review how your systems run today and hand you a prioritized plan.