Existing clients
Support for managed clients.
How to reach us, what happens when you do, and what to have ready.
Three ways
Pick the one that fits the problem.
Response commitments
How fast we respond.
If the whole business is down, a person is on it within 30 minutes during business hours. If one team or a key system is down, within 2 hours. If one person cannot work, or you have a request, someone is on it the same business day. Questions and projects get an answer the next business day. Monitoring alerts are triaged during business hours.
- Whole business downwithin 30 minutes during business hours
- One team or a key system downwithin 2 hours
- One person or a requestthe same business day
- Questions and projectsthe next business day
After hours
Business hours are Mon to Fri, 8 AM to 5 PM Central. Managed clients can call or open a ticket after hours, and a business-down issue is worked as an emergency, not queued for the morning.
It goes faster when you can tell us:
- which computer, account, or person is affected
- what you were doing when it broke
- any message on the screen, a photo is fine
- whether anyone else has the same problem
- a number we can reach you on
Related pages
- Managed IT supportMonitoring, help desk, patching, vendor calls, and technology planning.
- Cybersecurity and complianceEmail filtering, device protection, tested backups, and compliance paperwork.
- Free consultationA conversation about current problems and requested changes.
- Contact informationPhone, email, office details, and the contact form.
Not a client yet? See what managed IT looks like.
One flat monthly fee, a help desk that answers in business hours, and automated monitoring around the clock.