Part of IT support and managed services
IT Management & Support
Monitoring, help desk, patching, vendor calls, and technology planning for the systems we manage.
You need this page when staff need a help desk and your managed computers, servers, and network need monitoring, patches, or ongoing maintenance. It covers support, preventive work, and management for the systems on your plan.
What we manage
Automated monitoring
Automated monitoring watches managed servers, computers, and network equipment around the clock. Alerts go to our team for review.
Help desk
Your staff calls our help desk for problems with the systems we manage.
Scheduled maintenance
We apply updates, patches, and preventive maintenance on a schedule.
Managed equipment
We manage the servers, computers, and network gear on your plan.
How We Support You
- 01
Onboard
We document the managed network, install the support tools, and record the security settings.
- 02
Monitor
Our monitoring platform tracks the health and performance of every managed system and alerts us when something needs a person. From there, the commitments below apply.
- 03
Maintain
We apply patches and updates on a schedule and keep an eye on the health and performance numbers.
- 04
Plan
We hold vCIO meetings with you to plan technology work around changes in the business.
What managed support changes
Break-fix support starts after a failure. Managed support includes monitoring, scheduled maintenance, and a flat monthly fee.
- One flat monthly fee for the services on your plan
- Response you can plan around: a person within 30 minutes for a business-down issue in business hours
- Local team based in Miramar Beach, Florida
- Vendor calls with your internet and software providers
What we commit to
Business hours are Mon to Fri, 8 AM to 5 PM Central. Managed clients can call or open a ticket after hours, and a business-down issue is worked as an emergency, not queued for the morning.
FAQ
Frequently asked questions
Common questions about on-site support, what the monthly fee includes, response times, and remote employees.
Do you offer on-site support?
Yes. We fix issues remotely whenever we can, because it avoids travel time. When hands are needed, we drive out from Miramar Beach.
What is included in the monthly fee?
Managed plans can include automated monitoring around the clock, help desk support, security software, patching, and vendor calls. We quote the monthly price after reviewing the systems covered.
How fast do you respond to support tickets?
It depends on how bad it is, and we say so up front. If the business is down, a person is on it within 30 minutes during business hours. A key system down for one team gets us within 2 hours. One person's problem or a request is handled the same business day, and questions and projects the next. Managed clients can call or open a ticket after hours, and a business-down issue is worked as an emergency.
Can you support remote employees?
Yes. We secure and support remote staff the same way: secure remote access, managed devices, and the same help desk.
Also in IT support and managed services
Review the IT workload.
We look at the systems, support requests, vendors, and staff needs, then write down what should sit on the managed plan.