Medical and dental practices
Patient data protected. Your front desk stays fast.
We run the HIPAA checklist with you every year and manage the computers, wireless network, and practice software behind the front desk.
- HIPAA risk assessment every year
- Encrypted email and file sharing
- Local team, on site when needed
Or call 850-400-2828
Tell us about your practice
Two minutes. A person reads it, usually the same business day.
In plain English
What we see in medical and dental offices.
Three things come up in almost every practice we visit.
Common problems
Front desk workstations that slow patient check-in, a wireless network that struggles when the waiting room fills, and a practice management server without verified backups.
What we do about it
We put monitoring on every device, encrypt email and file sharing, lock down laptops and phones, back up the practice software daily and test the restore, and write down the HIPAA risk assessment so you have it when someone asks.
What it costs to ignore
A lost laptop with patient records on it is a reportable breach. A ransomware note on the server means paper charts for a week. Both are far cheaper to prevent than to explain.
What we handle
What we handle for a practice.
Open any service below for the practical details.
Cybersecurity and HIPAA compliance
Phishing protection, device encryption, access rules, and the yearly risk assessment with documentation you can hand to an auditor.
Read the detailsHelp desk and managed IT
One number your staff calls. Monitored computers and servers, patches after hours, a person on the phone during office hours.
Read the detailsBackups and disaster recovery
Daily backups of the practice management system and Microsoft 365, tested by restoring them, so a failed drive is an afternoon and not a lost month.
Read the detailsNetworks and Wi-Fi
Guest Wi-Fi kept away from the clinical network, and coverage that reaches every operatory and exam room.
Read the details
Who we work with
Practices we work with.
Real clients on this coast. Click through to see their sites.
How it works
From first call to a practice that runs quietly.
- 01
Free assessment
We walk the office, look at every device, the server, the backups, the email, and the Wi-Fi, and write down what we found in plain English. You keep the report either way.
- 02
Fix the urgent, document the rest
Encryption, backups, and the security settings that were never turned on come first. Then we document the setup and the HIPAA risk assessment.
- 03
Managed, month after month
Monitoring, patching, and backups run in the background. Your staff has one number to call. Once a year we redo the risk assessment and update the paperwork.
For the technical reader
For the office manager who has read the HIPAA rule.
Open any question for the technical detail.
What does the HIPAA risk assessment include?
An inventory of every system that touches protected health information, the threats to each, the safeguards in place, and the gaps with a plan to close them. It is written down, dated, and updated every year, which is what the Security Rule asks for.
How is email encrypted?
Microsoft 365 with encryption rules for messages that contain patient information, multi-factor sign-in for every account, and retention settings that match your policy. Staff do not have to remember to do anything.
What about laptops and phones that leave the office?
Full-disk encryption on every laptop, mobile device management on phones, and remote wipe. A lost device becomes a replacement order instead of a breach notification.
Do you work with our practice management vendor?
Yes. We handle the server, the workstations, and the network the software runs on, and we open the vendor ticket when the application itself misbehaves, so you do not sit between two support desks.
Will you sign a business associate agreement?
Yes. Any vendor with access to patient information should, and we do.
Questions
Questions medical and dental practices bring to us.
Do you understand dental and medical software?
We support the systems around it: the server, workstations, network, backups, and security. For the application itself we work with your vendor's support and handle the coordination.
Can you help with a HIPAA audit or a breach question?
Yes. The yearly risk assessment and the documentation we keep are exactly what an auditor or a lawyer asks for first.
What size of practice do you work with?
Single-provider offices up to multi-location practices with several dozen staff.
How fast do you respond?
If the whole practice is down, a person is on it within 30 minutes during business hours. If one team or a key system, such as the front desk system, is down, within 2 hours. If one person cannot work, or you have a request, someone is on it the same business day. Questions and projects get an answer the next business day.
Other industries we serve
Get IT help
Tell us about your practice.
How many people, which systems, and who manages IT today. We take it from there.
- We reply, usually the same business day.
- You get a written plan before anyone talks about a contract.
- If it is urgent, call instead.
Want the HIPAA checklist handled?
Book a free assessment. We look at the whole practice and hand you a written plan.