Financial Services Firm Achieves 99.9% Uptime with Managed IT
Learn how our proactive monitoring and support helped a financial services company eliminate downtime and ensure business continuity.
The Situation: Downtime Was Costing Clients Trust
A regional financial services firm managing over $200 million in client assets was experiencing recurring outages — averaging 4.3 hours of unplanned downtime per month. Each outage disrupted trading operations, locked advisors out of client portals, and generated compliance reporting headaches. Two major clients had already flagged the reliability issues as a reason they were considering moving their accounts. The firm's previous IT provider was operating reactively, addressing tickets after problems occurred rather than preventing them.
Building a Proactive Monitoring Foundation
We deployed our managed monitoring stack across their entire environment: 47 endpoints, 3 servers, 2 firewalls, and their cloud-hosted CRM. Every device was instrumented with real-time health checks running at 60-second intervals. We established baseline performance metrics during the first two weeks, then configured intelligent alerting thresholds that caught anomalies before they became outages. Automated remediation scripts handled common issues — disk space cleanup, service restarts, certificate renewals — without human intervention.
Redundancy and Failover Architecture
We redesigned their network with redundant ISP connections using automatic failover, replaced their single-point-of-failure firewall with a high-availability pair, and implemented replicated backup servers that could assume primary roles within 90 seconds. For their compliance-critical applications, we configured application-level health checks that triggered failover before users noticed degradation. Every component in the stack had a documented failover path, and we tested each one quarterly.
The Numbers: From 97% to 99.95% Uptime
In the twelve months following our engagement, the firm logged exactly 26 minutes of unplanned downtime — all from a single ISP-level incident that triggered automatic failover within 90 seconds. Their uptime improved from 97% to 99.95%. Compliance audit preparation time dropped by 70% thanks to automated logging and reporting. The two at-risk client relationships were retained, and the firm has since onboarded 15% more assets under management, citing their improved technology infrastructure as a competitive differentiator in client pitches.
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