Email Security and Continuity Enhancements
As part of our continued commitment to keeping your communications safe and reliable, we are upgrading our email protection systems to provide stronger security with minimal disruption to your daily workflow.
We're proud to share that our clients have experienced zero downtime throughout multiple major service outages and cyber incidents this year, including the recent Amazon AWS disruption. This reliability is the result of extensive time, investment, and nonstop testing to develop our own custom-built solutions and redundancies, ensuring minimal to no interruption in your operations. The next enhancement on our roadmap addresses a potential Microsoft service outage. We're finalizing an Emergency Mailbox solution that will keep your email accessible even during outages. This service ensures that no messages are lost in transit, automatically queues undelivered mail, and continuously retries delivery until normal service is restored. In addition, we're implementing even more advanced protections, including AI-driven phishing detection, attachment and link scanning, business email compromise (BEC) prevention, outbound encryption, and data loss protection. Together, these systems create a comprehensive layer of defense to keep your organization's communications secure, compliant, and uninterrupted.
Core Protection
All clients are covered by our Core Protection platform, which provides foundational defenses against the most common email-based threats. 850 I.T Software's intelligent filtering system blocks spam, malware, and phishing attempts before they reach your inbox.
AI-Powered Detection
Emails are analyzed using artificial intelligence and machine learning to detect suspicious content, even if it hasn't been previously reported. This helps prevent new phishing attempts and evolving attack techniques.
Custom Content Filtering
We can apply organization-specific rules based on keywords, attachments, or sender addresses, ensuring that only legitimate communications reach your team.
Impostor Email Protection
Detects and blocks spoofed messages that attempt to impersonate trusted contacts, executives, or internal staff.
Geo-Blocking
Restricts or filters incoming messages from high-risk regions known for generating cyberattacks, further reducing exposure to malicious traffic.
End-User Digests
Each user receives daily or weekly quarantine digests that summarize emails that were filtered out. Users can safely review and release any legitimate messages that were mistakenly flagged.
Targeted Attack Protection
Advanced Mitigation for Sophisticated Threats
Advanced protection layers will be deployed to identify and mitigate more sophisticated threats.
- URL and Predictive Defense: Scans and rewrites links in emails to prevent access to malicious or newly emerging phishing sites.
- Attachment Defense: Evaluates and safely detonates email attachments in a secure sandbox environment before delivery.
- Advanced BEC Detection: Uses behavioral analysis and artificial intelligence to identify business email compromise (BEC) attacks.
- Email Warning Tags and Message Pull: Provides real-time alerts for suspicious emails and enables administrators to recall malicious messages from all inboxes instantly.
Outbound Email Protection
Preventing Data Leaks and Maintaining Trust
Protecting outgoing communication is equally important in preventing data leaks and maintaining client trust.
- Data Loss Prevention (DLP): Automatically detects and blocks sensitive data, such as credit card numbers, personal identifiers, or confidential documents, from being sent outside the organization.
- Automatic Encryption: Sensitive emails are automatically encrypted, ensuring compliance with privacy regulations and protecting data during transmission.
- Outbound Filtering: Scans outgoing messages for potential threats or compromised accounts that could be unknowingly sending spam or malware.
- Policy-Based Controls: Administrators can set custom rules to restrict outbound communication to approved recipients, specific regions, or domains.
Email Continuity and Archiving
Recent global outages have demonstrated how heavily businesses rely on consistent access to email. Our solutions ensure your communication remains uninterrupted and compliant.
Emergency Inbox (30 Days)
Keeps users connected and able to send and receive messages even when your mail servers are down.
Email Spooling (30 Days)
Securely stores all incoming messages during an outage and automatically re-delivers them once service is restored.
Secure Archiving & Storage
All archived messages are encrypted and protected against tampering or unauthorized access.
Advanced Search and Discovery
Advanced search tools allow for fast retrieval of historical emails for audits, internal investigations, or legal discovery.
These upgrades are being rolled out progressively to all client environments. We will continue to monitor system performance and provide reports to ensure everything is functioning optimally. If you have any questions about these enhancements or need additional information, please don't hesitate to reach out to our support team.
Feature Glossary
Automatic Remediation
A feature available to Advanced+ and Professional+ customers using Microsoft 365. This feature allows Proofpoint Essentials to automatically retract emails post-delivery if they are later identified as malicious.
Enable Data Loss Prevention (DLP)
Adds various data loss prevention options to the filters section, such as dictionaries and smart identifiers that can detect sensitive information patterns.
Enable URL Defense
Scans inbound emails for malicious links, rewrites URLs to route through a protection service, and performs click-time analysis to detect threats that emerge after initial delivery.
Enable Attachment Defense
Scans inbound and outbound emails for known malicious attachments using signature-based detection and reputation analysis.
Enable Attachment Defense Sandboxing
Scans inbound and outbound emails for unknown attachments and applies a temporary hold while the attachment is executed in a secure, isolated environment to observe its behavior.
Enable Outbound Relaying
Ensures that your outbound mail is protected with outbound scanning, encryption capabilities, and data loss prevention before it leaves your organization.